On Tuesday, 2nd September 2014 on a trip from Knysna where I live to Cape Town, the alternator of my 5 Series BMW decided to stop working . . . This happened just outside Swellendam and I managed to arrange for the AA to deliver my car to the BMW dealership in Worcester for repairs. The spare part was ordered from Johannesburg and I arranged to collect my car on Thursday, 4th September. When I arrived on the 4th, the part had not been delivered yet as the courier was running late. The long and the short of it is that a driver was sent to Cape Town specially to collect the part for my car. He arrived at about 19h30 and only then was the repair work possible. I wish to express my deepest appreciation for the service and the hospitality I received while waiting - especially from Christine in reception and Mr Clement Schwartz who attended to the actual repair work. This was completed at 20h15 that evening. It is seldom that I have received such service - and above all, such willingness to stay late and help me get on my eventual way. In fact, I would say it's probably a unique experience. Thank you Christine and Clement - I have, and will continue, to spread the word. It is an unusual experience these days and most welcome when it happens.
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