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Europ Assistance South Africa
Insurers say EA Staff getting it right when it matters most!  2017-01-13 - Posted by Seelan Reddy

Good Day Christelle & Ricardo, Hope you are well and having a good start to the new year. I'd like to compliment one of your employees, Jennifer Barnard, for the excellent service she has been providing. I have always been pleased with the service I receive from Europ Assistance. However, Jennifer’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. She is extremely responsive and dedicated in providing a detailed resolution on the complaints received from our High Net worth brokers & Executive team. She is a pleasure to deal with and makes my life much easier. Thank you again Jennifer for all your help. It really is appreciated. Regards Seelan Reddy Executive Relationship Manager Discovery Insure

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Europ Assistance South Africa
Emergency Assistance - Awesome Service BMW On Call  2016-11-11 - Posted by Izak Venter

Dear All, I would like to thank this awesome BMW On Call technician team. Gents, you make me proud. With the unplanned storms in Gauteng and so many people that got stuck and in distress it took a few calls and we had a team together to assist the technicians on duty. The off duty technicians did not even bother but a quick “ I am there” were so amazing to hear those words. We ended up with a total of 8 vehicles to assist stranded customers and other road users. Various other road users (not BMW) were assisted with jump starts to get them mobile and on their way home. Gents, you do not understand how much I appreciate your team work and your willingness to assist people in distress. Your passion for the product and your work is of the highest level. Words cannot describe how pride I am to be part of the On Call team and to have you not only as colleagues but also as a family. The awesome team in the call centre surely need to get credit for handling the huge influx of calls over that period. Katlego, Sammy, Xolile & Wandile Well Done to this call centre team. I was personally in the call centre and really, you guys were handling the customer’s very professionally with the amount of pressure. As Rob Cowan always say, quote” We do not have problems, we work with challenges”, the night shift team did awesome work. A big well done to you four as well. @Paula, Please forward this mail to all involved. WELL DONE TEAM ON CALL !!!!

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Europ Assistance South Africa
A team doing tremendous work  2016-10-31 - Posted by Jan Nortje

Cameroon Travel and train accident - My name is Jan Nortje. My policy number for my travel trip to Cameroon through Travelstart was ZA02688628/3093/1. This letter is to pass on my greatest appreciation of the utmost professionalism and care I received from the people at the Europ assistance group through your cover. I was involved in the tragic train accident which took place in the small village Eseka in Cameroon on Friday 21 October 2016. It was one of the worst experiences of my life. Your team has assisted me and an ambulance was dispatch even to this remote village to take care of me. I will forever be gratefully for this. Please pass this message on to everybody in your team, you are doing tremendous great work. Here below the link to the news article I placed. Unfortunately in Afrikaans. http://www.netwerk24.com/Nuus/Algemeen/genade-vir-sa-mans-toe-trein-ontspoor-20161025

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Europ Assistance South Africa
Professional and excellent customer service  2016-07-21 - Posted by Vanessa De Pinho

Good day I called the emergency centre at around 8pm for assistance with a plumbing problem. I spoke to a gentleman by the name of Danny Carney. Mr Carney could hear the desperation in my voice and he immediately put me at ease and proceeded to assist me. He proceeded to take my details, checked the system to see if the claim was logged and even spoke to the service provider to ascertain if a job instruction was issued. He contacted my tenant to find out exactly what the problem was before sending out a service provider. To me that was absolutely amazing. Danny issued me with a reference number so that I could keep track on the progress of the service. Arrangements were made for the service provider to go to the property the following day at 9am and Danny also gave me and my tenant the service provider’s contact details in case there was a change in plans. I'm forever grateful to have encountered and experienced such an awesome professional person with such excellent customer service. I've been in the customer service industry for the past 21 years and the level of service Danny provided that evening was exceptional. He kept me and my tenant informed throughout the entire process and he even called back the following evening when he came back on duty. He is an asset to your organization and deserves every credit for saving the day. Please send him my appreciation and gratitude. Kind regards Vanessa De Pinho

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Europ Assistance South Africa
Outstanding service throughout various channels  2016-07-18 - Posted by Janine Naidoo

Good Morning I want to say a big thank you, I reported my faulty geyser on Friday the 15th at 9am. On sat the 16th at 9am the plumbers came in to install the geyser. The service and interaction I received from the various channels was exceptional and outstanding. For me, this was a thumps up experience and I will surely recommend Europ Assistance SA. And off course Rebecca surely displayed the art of service. Thank you, Janine Naidoo

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Europ Assistance South Africa
Rendering good service  2016-07-12 - Posted by Siphesihle Zwane

Good morning I would like to take this opportunity and thank Craig Basson for the good service that he rendered to me when I had a car breakdown last night. He gave me excellent service in my time of need. I highly appreciate it my brother. May the Lord Almighty forever keep you as humble and efficient as you were to me. All the best boet. Kind regards Siphesihle Zwane

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Europ Assistance South Africa
Quick and efficient service  2016-07-08 - Posted by Mr Kruger

Mr Kruger called in for towing assistance as his vehicle’s lights were flashing and his vehicle did not want to start. The client was assisted with the towing of his vehicle within 40 minutes and he was very impressed with the excellent service which was quick and efficient. Thank You Reinette Kellerman

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Europ Assistance South Africa
Meet your expectations  2016-07-08 - Posted by Mr Muller

Mr Muller called in for towing assistance, when he realised that the fan behind the radiator was broken. He was at their farm, which is quite a distance from town, however the service provider still managed to assist Mr Muller within the expected time frame. The client was also impressed with the efficiency and skill displayed by the agent when taking down the directions of how to get to them. Thank You Burt McPherson

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Europ Assistance South Africa
Friendly and efficient agents  2016-07-08 - Posted by Mr Webb

Mr Webb called in for assistance with a jumpstart on his vehicle. The client was assisted promptly and mentioned that the agent was very friendly and efficient. He complimented the service saying “the service was excellent!” Thank You Sipho Magitae

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Europ Assistance South Africa
Recommend to all South African travelers  2016-07-08 - Posted by Mr Marais

Thank you for following up, I am happy to announce that all is well and I do not need to see the doctor again for a follow up. I appreciate your assistance and helping me out when I had a problem overseas. I will always have good words about you guys and will recommend you to all South Africans traveling. Thank you Lerato Masekala

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