Phone Number: 0861 MUA INS (682 467)
Like most people we pay our insurance premiums religiously never really fully appreciating the benefits afforded to us. Having never really had the need to call on our insurance company, other than the odd bumper bashing, this whole ordeal has been a real eye opener for us. The morning after our traumatic and brutal home invasion, one isn't really thinking straight as there are so many issues and lose ends to address. You do know that an insurance call needs to happen as a matter of priority. It took one call to our broker. Within just a few hours Peter, who lives and works in Cape Town, magically appeared at our doorstep in Johannesburg. With his calm, gentle and kind demeanor he took us through the process slowly and prioritized our immediate needs (like cell phones and counseling).He ensured we weren't feeling like we were rushed through the claim process and checked in at every stage regarding our well-being. Particularly in the initial stages it was so important for us getting the cell phones and counseling in order that we begin to start the process of returning our broken lives back to normal. Additionally one here's horror stories from people regarding the claim process after an event like this. Our experience was quite the opposite. It's our opinion that companies and their brand are built around great employees who put their hearts and souls into what they do. Peter is one such employee and as a result the MUA brand is something we highly regard at this point. As an example our neighbors who were intricately involved in our ordeal are busy reviewing their insurance provider.The MUA brand is something we continue to highly endorse. Typically people only communicate regarding negative issues, but in this case my wife and I feel it appropriate that we highlight customer service which went above and beyond. Our heartfelt thanks to Peter and the team at MUA.
Our son had the misfortune of being mugged and stabbed on Sunday evening. We would like to thank all your staff who have been so kind in assisting with locksmiths etc . The care package has been so very helpful . It is such a wonderful idea. A special thank you please to the team who helped me and to the kind gentleman who delivered the package. Your company is exceptional.!
Luana, I want to commend you for your exceptional service that you always provide, never complaining and always very efficient. You are truly an exemplary employee to MUA and it is an absolute pleasure to deal with you.
The case landed on Peter Higgins desk and the matter was dealt with urgency and we were shortly settled. We were robbed again on the 9th Feb, and I contacted Peter again and he has shown nothing but full commitment to expedite this process as quickly as possible I come from a service background, . You guys are extremely lucky to have someone like Peter on your team, the guy has handled my cases like he is living his dream doing what he is doing. I’m honestly am blown away at the high level of service I have received and just wanted to share this with you.
Lizette, just a great thank you to you and for Christine, she is always happy to help, quick on response and she is brilliant in what she does making it a walk in the park to write new business, I think she is truly an asset to the company.
Firstly I would like to thank you for the way you, personally, handled this matter. You were very efficient and did your best to assist. . Even when you couldn’t help you communicated quickly so I was able to make informed decisions.
It gives me great pleasure to write to you on this occasion about the service of Fatima Orrie. Fatima has been absolutely amazing. She has the ability to listen to a situation, apply her mind and provide a solution which really is absolutely fantastic especially in this day and age where service levels generally has dropped considerably. She is an absolute pleasure to work with, always helpful, friendly, polite and extremely capable. The quality of work is outstanding. What I also like is that when she makes a promise, she always delivers. She always returns calls and always comes back to me when she promised she would. Her commitment to customer service is highly commendable and I pray that she continues to deliver such excellent service for many years to come.
The purpose of this e-mail is to let you know that I was literally “blown away” by the excellent service rendered by Louise Piek in respect of the new business placed. This lady is truly an asset to MUA and she went beyond the call of duty to assist this client, who I might add was so impressed to have everything sorted out in one day, that she is referring all her family members to me to quote on their insurance, so this has positive spin-offs for both of us. Secondly, I would like to say that I was very impressed to receive an e-mail from Alex Lotz expressing her apologies for the delay in the settlement of my client’s claim but this is due to an influx of claims received due to the adverse weather. Both the Insured and myself really appreciate this gesture as we are aware of the situation . Once again thank you for the excellent service and they are truly an asset to your company
Once again – thank you so much for your efficiency and professionalism. To experience this after 3 weeks of appalling service from two other companies is refreshing and I am so heartened! Have a great day and please send this to your superiors – you really were very professional in the manner you dealt with things.
I would like to thank you, Peter Higgins, for your phenomenal service with this claim. You have managed to settle a large / intricate claim in less than a week and also in less time than his still pending glass claim on his other property. I am sure that the client is very impressed with your service, I know I am. Thanks once again.
After the dreadful experience of losing our home, we both dreaded the insurance battle we were certain would follow. We couldn't have been more wrong. The sympathy, understanding and consideration you gave us was very unexpected, and also greatly appreciated. Nothing will ever replace what we’ve lost, but the ease and fairness of the insurance settlements will go a long way towards helping us on the road ahead.
I would like to thank you immensely for your assistance with my client on Friday making the impossible happen. Bandile went over and beyond for me on Friday with regards to the above client and we would just like to acknowledge such outstanding service we received from him
I received a call from the insured who asked me to express his sincere appreciation to Deidre Harrison and to Europcar for the awesome service in organizing his hired car at such short notice, and the fact that it was delivered to his residence was what really impressed him. Once again thanks to MUA for the excellent service!!!!
Just a gratitude mail of thank you for your time, effort and hard work on this claim Alex. If I only could receive this type of service from your opposition companies and your manager can be proud of your hard work and dedication. You are definitely living up to the standards and values of MUA. Well done you are a star.
Thank you for appointing such a professional person to handle this claim . There are a lot of competing companies that can learn a lot from Peter’s approach . I know why I have stuck with MUA’s services over the years !!
I am so impressed with the world class service from MUA. Thanks a million Theresa and your great team.
I’ve been dealing with Laura for my quotes / new business. Her service is OUTSTANDING and I seriously value her passion, sense of urgency and understanding of the business. She is seriously sharp and best MUA look after as she’s a real asset to the business!!!
On behalf of the Insured and myself, I would like to express my sincere thanks for the exceptional service rendered by Byron in respect of the above claim. The claim was submitted on Friday and lo and behold I received the A.O.L this afternoon. The Insured phoned me and said he has never had such exceptional service and said that that MUA are absolutely amazing. In a day and age where we are so used to complaints it is indeed a pleasure to get a compliment, and to receive such exceptional service
Being a victim of a robbery recently, I was most fortunate to have Mr Peter Higgins assigned as the Loss Adjuster. These days it is rare to have a person with Peters skills and professionalism in any company. He has definitely created a very positive image about MUA. When you deal with these rare and talented individuals, such as Peter, I believe that it is important to acknowledge their performance. I hope his performance will serve as an example to other MUA employees. If MUA held and employee of the year, he would get my vote.
I just wanted to let you know that Charmaine has been amazing. She does her job fantastically and is always willing to go the extra mile and is super helpful. Just thought I would give credit where credit is due. What she has done for me in the last few weeks with me going on leave is just amazing.
I would just like to commend Peter on his amazing service. Submitting a large claim and the anxiety attached to it is not easy. However, Peter made the whole experience a pleasure. From his first call, followed by his visit and constant communication was truly amazing. At all times I felt that he was really displaying the MUA pay off line “ Insuring the individual”. He is an asset to your company
I am very GRATEFUL for your excellent and swift resolution of the situation. The MUA support fantastic as always!! MY SINCERE THANKS!!
I would like to compliment Shannon on her willingness, extremely efficient and of course friendly manner when working with her. Late yesterday I forwarded an urgent request to alter a quotation of mine (16:15). I had just sent the email when I thought to phone and ask if she would be able to assist me. She immediately advised that she was working on the quotation and I would have it back in a couple of minutes – which happened. Once again thanks Shannon!!!!
Peter, I would like to say thank you for the help and the way in which the claim was handled. It is the first time in my life that I have seen an Insurance company handling a claim so quickly and professional. Congratulation on that and thank you from my side. It was a pleasure in working with you.
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