Phone Number: 0861 MUA INS (682 467)
You really where an absolute pleasure to deal with, and I was blown away with how quickly you settled this claim out. - Gladys Chisambi
Just wanted to give some feedback regarding Luana. She has been exemplary in her handling of a recent claim. She would constantly call me to let me know what was happening and went out of her way to ensure all was sorted. Outstanding, and a model for service delivery. I can’t tell you how wonderful it is as a broker to be able to trust a claims hander on the other end. Thank you Luana! Hope you guys have an employee of the month award
I just want to express my appreciation of the 110% effort that occurred from all you lovely ladies! Vanessa and Alma, thanx for taking my call in need (after hours) and for letting the wheel turn at that time of night, and in the process keeping the MUA flag high! And a big thank you Tracy, for arranging the car hire with my client directly! You girls ROCK!
Thanks so much for everyone who took part in the claims process to have a happy client. Special thanks to MUA - (Arona and Owen) and everyone who went out of their way to help to get the claim settled.
Peter, We want to thank you for your prompt and professional assistance on this claim. The client is one of our VIP client’s and was very impressed with your service.
I just wanted to take this opportunity in thanking you for going the extra mile for the above client on Monday. You understood the urgency in which to get the hired vehicle to the hospital for our client’s wife so she could go collect their luggage and personal belongings from their vehicle that was towed to the panel beater. Both our client (who is recovering well) and his wife have praised both Hamtern and MUA for our reaction time and compassion during this trying time.
I would just like to thank you both for the manner in which you handled our insurance claim following our unpleasant experience! It has made the whole ordeal just that little bit easier to deal with, not having to justify what we have lost! In the bigger scheme of things as I said from the start, the most important things in life, my family, where all intact and that is what counted the most. It does however help to know that the little things like bags and shoes and pen knives etc. do get replaced! (MUA have already paid me the agreed amount.) The Jeweller has contacted me and I will set up a time to go and see them to start the process of replacing the lost jewellery. Once again, thank you for your kindness and compassion in this matter.
I was so happy to see that MUA have won the Diamond Arrow Award. You really do deserve recognition for all the hard work you have all put in to building an mazing organisation. I thoroughly enjoy working with all of you and congratulate you on your wonderful achievement.
I just want to thank you so much for all your efforts in getting our claim approved and sorted out. The insurance company has been incredible. They were there first thing on Monday morning, again on Monday afternoon, and when I requested them to come as early as possible, as I was needing to return to Johannesburg, they came that day. It is seldom that such good service is offered in any field these days, let alone an insurance claim! I am highly impressed, and so glad that you have suggested them as our insurer.
Thank you, MUA is the best, 2019 will be a year of new business with MUA, I always prefer people above computers, thank you!!!!
I must compliment the Swisssure and MUA teams on the professional and timely manner of the processing of the insurance claim for the break in last month . The Funds were received on Friday and were settled within 24 hours of the Claim being submitted to Swisssure . The Loss of property was distressing and frustrating but thanks to the rapid handling of the claim we have been able to re-purchase her phone and I-Pad immediately before she travelled on Saturday night .
Can i just comend MUA on the service delivery of this claim, the service was empecable from the start, the communication was prompt and not once did I have to call in for feedback. I really appreciate that. Please thank all parties involved.
I would just like to take this opportunity to congratulate your organisation on the excellent assistance I recently received from Byron Brown on a high profile clients claim . Our client had been held up and his watch and wedding ring had been taken of him at gun point which as you can imagine was traumatic . The claim was registered as soon as our client brought it to my attention and Byron went above and beyond the call of duty to ensure that his claim experience went smoothly . Right down to the point where in he had got a Jeweller in Johannesburg to have sourced the stolen items , to meet with our client and now deliver the said items to our client . This client is the divisional CEO of a large organization . Our client was so impressed with Byron’s assistance that he didn’t even request that the business get placed with this chain and is just blown away by this awesome service . As our client said to me this goes to prove why he is insured with MUA and not with another direct short term insurance company So thank you from me for this awesome service from a trusted staff member and for proving to our client that MUA is indeed the best choice in executive short term insurance .
This week I made 2 claims Please may I say that I am more than impressed with the speed and the efficiency with which the matter has been settled. Know that it is hugely appreciated and we will DEFINITELY be advertising your outstanding service to our friends and family. Stories abound of how long a claim can be dragged out for, causing great inconvenience to the client for losses /damage incurred while the claim is being decided. My own brother in law is in this exact position. I will be delighted to inform him of our experience with MUA. Thank you for being a beacon of hope in our woefully ineffective and often non responsive world.
Like most people we pay our insurance premiums religiously never really fully appreciating the benefits afforded to us. Having never really had the need to call on our insurance company, other than the odd bumper bashing, this whole ordeal has been a real eye opener for us. The morning after our traumatic and brutal home invasion, one isn't really thinking straight as there are so many issues and lose ends to address. You do know that an insurance call needs to happen as a matter of priority. It took one call to our broker. Within just a few hours Peter, who lives and works in Cape Town, magically appeared at our doorstep in Johannesburg. With his calm, gentle and kind demeanor he took us through the process slowly and prioritized our immediate needs (like cell phones and counseling).He ensured we weren't feeling like we were rushed through the claim process and checked in at every stage regarding our well-being. Particularly in the initial stages it was so important for us getting the cell phones and counseling in order that we begin to start the process of returning our broken lives back to normal. Additionally one here's horror stories from people regarding the claim process after an event like this. Our experience was quite the opposite. It's our opinion that companies and their brand are built around great employees who put their hearts and souls into what they do. Peter is one such employee and as a result the MUA brand is something we highly regard at this point. As an example our neighbors who were intricately involved in our ordeal are busy reviewing their insurance provider.The MUA brand is something we continue to highly endorse. Typically people only communicate regarding negative issues, but in this case my wife and I feel it appropriate that we highlight customer service which went above and beyond. Our heartfelt thanks to Peter and the team at MUA.
Our son had the misfortune of being mugged and stabbed on Sunday evening. We would like to thank all your staff who have been so kind in assisting with locksmiths etc . The care package has been so very helpful . It is such a wonderful idea. A special thank you please to the team who helped me and to the kind gentleman who delivered the package. Your company is exceptional.!
Luana, I want to commend you for your exceptional service that you always provide, never complaining and always very efficient. You are truly an exemplary employee to MUA and it is an absolute pleasure to deal with you.
The case landed on Peter Higgins desk and the matter was dealt with urgency and we were shortly settled. We were robbed again on the 9th Feb, and I contacted Peter again and he has shown nothing but full commitment to expedite this process as quickly as possible I come from a service background, . You guys are extremely lucky to have someone like Peter on your team, the guy has handled my cases like he is living his dream doing what he is doing. I’m honestly am blown away at the high level of service I have received and just wanted to share this with you.
Lizette, just a great thank you to you and for Christine, she is always happy to help, quick on response and she is brilliant in what she does making it a walk in the park to write new business, I think she is truly an asset to the company.
Firstly I would like to thank you for the way you, personally, handled this matter. You were very efficient and did your best to assist. . Even when you couldn’t help you communicated quickly so I was able to make informed decisions.
It gives me great pleasure to write to you on this occasion about the service of Fatima Orrie. Fatima has been absolutely amazing. She has the ability to listen to a situation, apply her mind and provide a solution which really is absolutely fantastic especially in this day and age where service levels generally has dropped considerably. She is an absolute pleasure to work with, always helpful, friendly, polite and extremely capable. The quality of work is outstanding. What I also like is that when she makes a promise, she always delivers. She always returns calls and always comes back to me when she promised she would. Her commitment to customer service is highly commendable and I pray that she continues to deliver such excellent service for many years to come.
The purpose of this e-mail is to let you know that I was literally “blown away” by the excellent service rendered by Louise Piek in respect of the new business placed. This lady is truly an asset to MUA and she went beyond the call of duty to assist this client, who I might add was so impressed to have everything sorted out in one day, that she is referring all her family members to me to quote on their insurance, so this has positive spin-offs for both of us. Secondly, I would like to say that I was very impressed to receive an e-mail from Alex Lotz expressing her apologies for the delay in the settlement of my client’s claim but this is due to an influx of claims received due to the adverse weather. Both the Insured and myself really appreciate this gesture as we are aware of the situation . Once again thank you for the excellent service and they are truly an asset to your company
Once again – thank you so much for your efficiency and professionalism. To experience this after 3 weeks of appalling service from two other companies is refreshing and I am so heartened! Have a great day and please send this to your superiors – you really were very professional in the manner you dealt with things.
I would like to thank you, Peter Higgins, for your phenomenal service with this claim. You have managed to settle a large / intricate claim in less than a week and also in less time than his still pending glass claim on his other property. I am sure that the client is very impressed with your service, I know I am. Thanks once again.
After the dreadful experience of losing our home, we both dreaded the insurance battle we were certain would follow. We couldn't have been more wrong. The sympathy, understanding and consideration you gave us was very unexpected, and also greatly appreciated. Nothing will ever replace what we’ve lost, but the ease and fairness of the insurance settlements will go a long way towards helping us on the road ahead.
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