Goods were delivered personally, without a courier company. This is great if some advise on the received goods is needed.
Well done! Deal was honoured
Great efficient service! As a first time customer I am impressed at how thorough and well organized they are, from purchasing on-line to delivery. So easy and convenient, definitely my GO-TO braai shop, there’s no line, no mess and no fuss!
Excellent handling of Internet purchase. Good procedures and god product.
The deal and the service worked exactly as promised. I will recommend them freely and will certainly make use of them again.
I must commend Braaishop on fixing a mishap with an order of mine, especially Barry. It is rare in South Africa to find a company willing to go the extra mile to help a customer. I would definitely recommend Braaishop to anyone.
We wanted to purchase the Kettle Caddy Pizza Oven advertised on the Braai Shop website and went to the shop in Randburg to get one. Their stock had not arrived but Tony offered to contact me and then deliver a unit to me once the stock had arrived. That's exactly what happened, no hassle and no fuss. Great to experience good customer service, not the norm these days.
I just want to give a HUGE compliment to Khomotjo from the Pretoria branch of the Braaishop. I have never received such great service from any shop before. I phoned to enquire if they had a specific gas cylinder in stock. They did not, but he found one at another store for me. He even had it filled with gas for me and delivered it personally on my doorstep. I will definitely shop there again and recommend it to anybody. Good service is very rare these days, so to receive such great service was very unexpected. Thank you very much Khomotjo!
I’ve been using my CharGriller PatioPro #1515 now for a couple of months and think it is high-time to give you some feedback, and if you don’t mind, my all-round compliments on the product and your shop. Having lived in North and South America, as well as real Africa, this old man has assembled a vast array of equipment in his life, from tin cans to precision machinery. Putting together my PatioPro was a most enjoyable excursion, accomplished on some cardboard laid flat on Wify’s (tiled) lounge floor. I could not help, a number of times, but gasp out aloud: ‘Man, these guys know how to manufacture a braai!’ The quality is impressive! As my PatioPro is now well cured and ‘burned-in’, I can confidently say I’m completely happy with it. Outstanding, to me, are the cast-iron grids and the very nice cast-iron grid-lifter supplied to easily handle them, hot or cold. I use a natural hard-wood charcoal from Mozambique, and am still learning to cut back drastically on the amount I was previously accustomed to using on an open braai. The cylindrical design gives excellent heat circulation. Together with a practical placement of regulating vents, this this griller provides tremendous flexibility for braaing, roasting or baking a wide array of foods. And the sliding fire/ash tray with its fire-grid makes it soooooh easy to shut down/dump and clean! May I compliment you, particularly, on the way you deal with your customers, taking time to hear their needs/wants/circumstances, looking with them, through their eyes as it were, for a satisfactory solution/product. Accept, please, a hearty ‘well done!’ and sincere expression of appreciation from this happy customer.
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