Hi Michelle I just want to say thank you to Mandisa . What a fabulous job she has done. I love her attention to detail and how she goes the extra mile when you ask her to assist . Salute to her, she really is an asset to your department . Kind regards Acting Team Leader Kagiso Shabangu Claims Discovery InsureView this company’s showcase and connect.
To Whom it may concern I would like to thank Seanetha for the excellent service when I got stuck yesterday on the busy N1 around Cape Town. I was angry when I started talking to her because she was the third/fourth person I was put through to. She politely made me realise that I may have chosen the wrong option when I called the Emergency line hence I was not assisted straight away. She helped from the moment I got through to her to the end. She looked up contact information for the Auto electrician, gave me the number and then put me through to them. She followed up all the way to make sure the tow truck has arrived and I have been assisted. This is the kind of the service that we expect as customers and seldom receive. Thank you Seanetha. Regards Lubabalo MbontsiView this company’s showcase and connect.
Dear Vilo I am not sure who Jamie reports to but I would love to share the experience I encountered on Friday 8th September 2017 . My car was broken down on Friday on my way to the funeral and had leave it on the side of the road. I was very frustrated as I was already late for the funeral. Jamie organised the Service Provider to assist with a jumpstart and she also ensured that my car reached my home safe. All this was done in my absence. I must say I am very impressed and pleased with the quality of service that was rendered by Jamie. She was able to think from my perspective and she went an extra mile to assist me. I could sense that she has passion in helping her customers. Such commendable service is rare and you have a gem in your staff! Thank you! Please let Jamie know that I am very pleased and grateful for the assistance. Khumo MorokeView this company’s showcase and connect.
Goeiemore Mnr Vermaak Op 1 Augustus het ek van Shelly Beach af op gery Pretoria toe en het Deon my elke uur gemonitor. Ek was alleen in die motor en hy het seker gemaak elke keer as hy met my gepraat het dat ek nog veilig is en seker gemaak dat alles met my voertuig en verkeer in order is en dat ek nie moeg is nie. Dit was en is baie gerusstellend as mens so kan ry met iemand wat jou so professioneel, vriendelik en rustig moniteer. Ongeveer 500m na Waterkloof Hoërskool by Pretoria en ongeveer 30 minute van my eindbestemming het my motor se linker voorwiel gebars. Ek het weer CrisisOnCall gebel en weereens was dit Deon wat geantwoord het en my gerus gestel het dat iemand spoedig my sal kom help. Hy het kort-kort opgevolg of die noodwa al daar is en of alles met my in orde is. Nadat die band omgeruil is het hy my elke 10 min gekontak om te hoor of alles nog reg is totdat ek veilig gearriveer het by my dogter hulle in Pretoria. Hy is voorwaar ‘n ster en aanwins vir CrisisOnCall! Ek ry nogal baie ver ente alleen en my familie is net baie dankbaar dat ek aan CrisisOnCall behoort en ek myself voel baie veiliger om te weet daar is iemand daar buite wat na my welstand omsien elke uur. Deon het ‘n professionaliteit en kalmte in sy stem want mens net onmiddellik gerus stel. Ek hoop hy kry die nodige erkenning vir die gerusstelling wat hy nie net aan my nie maar ook aan die duisende ander lede verskaf nie. Op 12 Augustus moes ek dringend terugkeer na Durban toe my seun opgeneem is met ‘n aneurisme op sy brein in St Augustine’s Hospitaal. My metgesel op hierdie angsvolle rit was Rita. Ai, ek en Rita het al die land deurkruis met haar as die persoon wat my monitor en weereens ‘n deeglike, professionele, vriendelike en rustige mens om jou te monitor. Toe sy hoor van my seun wou sy hoor of sy my nie elke 30 minute in plaas van elke uur moet kontak nie om seker te maak of alles nog reg is nie. So het sy met my die angsvolle rit meegemaak en elke uur gekontak tot ek die hospitaal bereik het en toe sy my die laaste keer kontak het sy my gegroet me woorde van bemoediging en spoedige beterskap wense vir my seun. Sy is ’n ster wat baie helder skyn vir CrisisOnCall en wat alle krediet moet kry vir haar gerusstelling en monitering van lede. Ek wil ook net aan CrisisOnCall sê dankie vir die ongelooflike diens wat hulle lewer en die diensverskaffers wat hulle gebruik wat ook net sulke puik diens lewer. Ek maak baie gebruik van reismonitering en dit maak my ook sommer baie veiliger voel. Ek wens julle alles van die beste vorentoe en baie seën op die ongelooflike diens wat julle verskaf. Groete Marthina VenterView this company’s showcase and connect.
Good day Sakkie, I would like to send out a word of thanks to 2 of your staff – Roelf Bothma and Andre, the on call technician that came out Friday night to assist me with my response vehicle when it I lost a tyre on a way to an emergency call. They made an effort on a Friday night 18:30 to get a replacement tyre so that my response vehicle was back on the road. Otherwise I would have had to wait for a lowbed to take it to the nearest BMW dealership, causing a bigger delay. Please convey my thanks to them. Regards, Benise Kitshoff Operations Manager - PTA East/Unitas Netcare Limited Netcare 911View this company’s showcase and connect.
Att: Europeassist On behalf of my Father,Mother and family ,we would like to thank all who have been involved In helping and transporting our husband and father to Cape Town via ambulance and air ambulance. John in the call Centre worked very efficiently and with great effort and sensitivity. He made sure the whole process happened. He even called on Tuesday to courteously find out how the patient(my father) was doing. The paramedic and doctor on board the ambulances were amazing,caring,sensitive, helpful,to name but a few. May you all continue to help those in NEED. We would highly recommend your team and services!!! Thank you once againView this company’s showcase and connect.
To Whom It May Concern I am often critical of service levels especially when I am the paying client. As South Africans we have also become used to poor service - as is often the norm. This was certainly not my experience with Nomonde. She ensured that my case was prioritised without delay and effected like a real professional. Hats off to you Nomonde - if Discovery Insure does not acknowledge you then come back to me. You will certainly be a asset to the city of Durban. Regards Collin Pillay Chief Policy Analyst Ethekwini Municipality DurbanView this company’s showcase and connect.
Good morning Lucas Just a small gesture of gratitude for the amazing service last night. I was very stressed and you immediately observed that and did your very best to try and assure me that you would be able to assist my Husband. Your frequent calls to check if all was OK, were amazing and so reassuring. I felt my Husband was in very safe hands, which he was, and arrived home safe and sound. If this is the way you handle all your clients, then I would suggest that you deserve to be “Man of the Month” As I mentioned, I am very upset with Gen Assist as I have been with them for many years now and have not claimed to date, yet every year I am advised of an annual increase. I realise that costs do rise, but vehicle values decrease! And I feel it very unfair that people who do not claim are carrying costs of other people who do claim. Thank you for your understanding and listening to me last night and apologies if I sounded rude at any time. I shall send you feed back regarding the response we get from Wessels Motors as soon as I can. My husband is really not too happy to return the vehicle to them again, but will let you know. I thank you once again. Keep up the excellent work and I wish you well Best regards Yvette Yvette Ferreira Sales Co-OrdinatorView this company’s showcase and connect.
My car wouldn't start due to a flat battery. After failed attempts to jump start it I called my insurer, Santam, to tow me. What I thought is going to be a hassle on a friday afternoon turned out to be a walk in the park. I was redirected to Cleo from Europ Assistance who was so friendly and helpful. She arranged a tow truck who arrived in minutes. Within 30 mins my car was collected, a new battery was fitted and I was on the road again. What a dream! Thank you! Claim no: XF-ABWX-01View this company’s showcase and connect.
Clementine Moloi / Evans Molele Travel TIC - TG-DK6F-01 Renette Holtzhausen Many thanks for the excellent service that we have received from Europassistance. I cannot imagine how we would have coped on our own. I really want to thank all the guys of Europassistance, specially Molele Evans who spoke to us in the early morning hours and no problem was too difficult for him to handle. He has taken our hands and helped us through difficult times. You are our angels in dark times.View this company’s showcase and connect.
Be in the know follow us on Twitter