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Lowveld Hospital - Nelspruit
Service excellence  2015-05-05 - Posted by Jenny Moolman

I would like to share our experience of service excellence we received at Lowveld Hospital in Nelspruit, Mpumalanga. My husband went in on 13th March for a procedure to his knee. We arrived at the hospital at 6:00am as requested, and were helped at the reception desk by a lady named Leticia. She was very efficient in what she was doing, and helped us in such a way, that we felt we were booking into a 5 star hotel. We were then ushered to the ward, by one of the nursing staff, who explained to us all along the way, where everything was, from the bathrooms, to the kitchen and the nurses station, in case we needed anything; The nursing staff were very helpful, and made one feel that they were there, because it is a profession which they truly love, and want to do. (we have been in other hospitals, where the nursing staff were there only because it was a job, and they got an income to put the food on their tables) There were 2 other gentlemen in the ward plus my husband, all of whom were given the same service. Once all three husbands were taken through to the operating theatres, I and the other two ladies who accompanied their husbands, were offered coffee. We were also informed that there was a restaurant downstairs if we wanted to buy something to eat. Upon return to the ward, my husband was asked if he required anything for pain, and was offered something to drink and a sandwich. As he was going to be there until well into the afternoon, he was asked what he would like for lunch, and I was again offered something to drink as well. I can honestly say, that from the reception desk, to the nursing staff, and the kitchen staff, we were made to feel special and very comfortable I would definitely recommend Lowveld Hospital to anyone in or around the Nelspruit area. Regards Jenny Moolman

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