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MUA Insurance Acceptances
Blown away by claims service  2019-06-07 - Posted by Melanie Grobler

You really where an absolute pleasure to deal with, and I was blown away with how quickly you settled this claim out. - Gladys Chisambi

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MUA Insurance Acceptances
Exemplary in claims handling  2019-06-06 - Posted by Matthew Mills

Just wanted to give some feedback regarding Luana. She has been exemplary in her handling of a recent claim. She would constantly call me to let me know what was happening and went out of her way to ensure all was sorted. Outstanding, and a model for service delivery. I can’t tell you how wonderful it is as a broker to be able to trust a claims hander on the other end. Thank you Luana! Hope you guys have an employee of the month award 

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MUA Insurance Acceptances
Keeping the MUA flag high  2019-06-05 - Posted by Luzinda Bouwer

I just want to express my appreciation of the 110% effort that occurred from all you lovely ladies! Vanessa and Alma, thanx for taking my call in need (after hours) and for letting the wheel turn at that time of night, and in the process keeping the MUA flag high! And a big thank you Tracy, for arranging the car hire with my client directly! You girls ROCK!

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MUA Insurance Acceptances
Thank you for going out of your way  2019-05-23 - Posted by Anchun van Wyk

Thanks so much for everyone who took part in the claims process to have a happy client. Special thanks to MUA - (Arona and Owen) and everyone who went out of their way to help to get the claim settled.

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MUA Insurance Acceptances
Thank you for your professional assistance  2019-05-06 - Posted by Monica Venter

Peter, We want to thank you for your prompt and professional assistance on this claim. The client is one of our VIP client’s and was very impressed with your service.

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MUA Insurance Acceptances
Thank you for going the extra mle  2019-03-27 - Posted by Elaine Fisher obo Mr van Rooyen

I just wanted to take this opportunity in thanking you for going the extra mile for the above client on Monday. You understood the urgency in which to get the hired vehicle to the hospital for our client’s wife so she could go collect their luggage and personal belongings from their vehicle that was towed to the panel beater. Both our client (who is recovering well) and his wife have praised both Hamtern and MUA for our reaction time and compassion during this trying time.

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MUA Insurance Acceptances
Peter and Andrew - Thank you for your kindness and compassion  2019-03-13 - Posted by Pete Devenish

I would just like to thank you both for the manner in which you handled our insurance claim following our unpleasant experience! It has made the whole ordeal just that little bit easier to deal with, not having to justify what we have lost! In the bigger scheme of things as I said from the start, the most important things in life, my family, where all intact and that is what counted the most. It does however help to know that the little things like bags and shoes and pen knives etc. do get replaced! (MUA have already paid me the agreed amount.) The Jeweller has contacted me and I will set up a time to go and see them to start the process of replacing the lost jewellery. Once again, thank you for your kindness and compassion in this matter.

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MUA Insurance Acceptances
Congratulations on winning the Diamond Arrow Award  2019-02-15 - Posted by Marion Wilson

I was so happy to see that MUA have won the Diamond Arrow Award. You really do deserve recognition for all the hard work you have all put in to building an mazing organisation. I thoroughly enjoy working with all of you and congratulate you on your wonderful achievement.

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MUA Insurance Acceptances
Incredible Service  2019-01-18 - Posted by Bryan Hampshire - Phoenix Risk on behalf of the client

I just want to thank you so much for all your efforts in getting our claim approved and sorted out. The insurance company has been incredible. They were there first thing on Monday morning, again on Monday afternoon, and when I requested them to come as early as possible, as I was needing to return to Johannesburg, they came that day. It is seldom that such good service is offered in any field these days, let alone an insurance claim! I am highly impressed, and so glad that you have suggested them as our insurer.

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MUA Insurance Acceptances
MUA is the best!  2018-12-06 - Posted by Andre Boshoff

Thank you, MUA is the best, 2019 will be a year of new business with MUA, I always prefer people above computers, thank you!!!!

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