"I must say a very BIG THANK YOU to Pam Durrant and to MUA for the prompt action and assistance on finalising and settling the claim for Cleo’s vehicle and sunglasses." Pam is efficient, helpful, gives the best advice and guidance and is super friendly which makes processing our claims a pleasant experience. This has been a painless exercise and I cannot believe that it is finalised and we can move onto the next job of replacing the vehicle we lost. Thank you once again for the professional and friendly service that you and your team provide to us."View this company’s showcase and connect.
"Hi MUA, please see mail below from Continental China. Well done. Joey and Rochelle, you have indeed made me look good 😊 when it was essentially all you. The Phoenix MUA partnership is amazing and the clients get the positive results and our industry a positive image. Thanks again."View this company’s showcase and connect.
You really where an absolute pleasure to deal with, and I was blown away with how quickly you settled this claim out. - Gladys ChisambiView this company’s showcase and connect.
Just wanted to give some feedback regarding Luana. She has been exemplary in her handling of a recent claim. She would constantly call me to let me know what was happening and went out of her way to ensure all was sorted. Outstanding, and a model for service delivery. I can’t tell you how wonderful it is as a broker to be able to trust a claims hander on the other end. Thank you Luana! Hope you guys have an employee of the month award View this company’s showcase and connect.
I just want to express my appreciation of the 110% effort that occurred from all you lovely ladies! Vanessa and Alma, thanx for taking my call in need (after hours) and for letting the wheel turn at that time of night, and in the process keeping the MUA flag high! And a big thank you Tracy, for arranging the car hire with my client directly! You girls ROCK!View this company’s showcase and connect.
Thanks so much for everyone who took part in the claims process to have a happy client. Special thanks to MUA - (Arona and Owen) and everyone who went out of their way to help to get the claim settled.View this company’s showcase and connect.
Peter, We want to thank you for your prompt and professional assistance on this claim. The client is one of our VIP client’s and was very impressed with your service.View this company’s showcase and connect.
I just wanted to take this opportunity in thanking you for going the extra mile for the above client on Monday. You understood the urgency in which to get the hired vehicle to the hospital for our client’s wife so she could go collect their luggage and personal belongings from their vehicle that was towed to the panel beater. Both our client (who is recovering well) and his wife have praised both Hamtern and MUA for our reaction time and compassion during this trying time.View this company’s showcase and connect.
I would just like to thank you both for the manner in which you handled our insurance claim following our unpleasant experience! It has made the whole ordeal just that little bit easier to deal with, not having to justify what we have lost! In the bigger scheme of things as I said from the start, the most important things in life, my family, where all intact and that is what counted the most. It does however help to know that the little things like bags and shoes and pen knives etc. do get replaced! (MUA have already paid me the agreed amount.) The Jeweller has contacted me and I will set up a time to go and see them to start the process of replacing the lost jewellery. Once again, thank you for your kindness and compassion in this matter.View this company’s showcase and connect.
I was so happy to see that MUA have won the Diamond Arrow Award. You really do deserve recognition for all the hard work you have all put in to building an mazing organisation. I thoroughly enjoy working with all of you and congratulate you on your wonderful achievement.View this company’s showcase and connect.
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