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MUA Insurance Acceptances
Thank you for going out of your way  2019-05-23 - Posted by Anchun van Wyk

Thanks so much for everyone who took part in the claims process to have a happy client. Special thanks to MUA - (Arona and Owen) and everyone who went out of their way to help to get the claim settled.

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MUA Insurance Acceptances
Thank you for your professional assistance  2019-05-06 - Posted by Monica Venter

Peter, We want to thank you for your prompt and professional assistance on this claim. The client is one of our VIP client’s and was very impressed with your service.

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MUA Insurance Acceptances
Thank you for going the extra mle  2019-03-27 - Posted by Elaine Fisher obo Mr van Rooyen

I just wanted to take this opportunity in thanking you for going the extra mile for the above client on Monday. You understood the urgency in which to get the hired vehicle to the hospital for our client’s wife so she could go collect their luggage and personal belongings from their vehicle that was towed to the panel beater. Both our client (who is recovering well) and his wife have praised both Hamtern and MUA for our reaction time and compassion during this trying time.

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MUA Insurance Acceptances
Peter and Andrew - Thank you for your kindness and compassion  2019-03-13 - Posted by Pete Devenish

I would just like to thank you both for the manner in which you handled our insurance claim following our unpleasant experience! It has made the whole ordeal just that little bit easier to deal with, not having to justify what we have lost! In the bigger scheme of things as I said from the start, the most important things in life, my family, where all intact and that is what counted the most. It does however help to know that the little things like bags and shoes and pen knives etc. do get replaced! (MUA have already paid me the agreed amount.) The Jeweller has contacted me and I will set up a time to go and see them to start the process of replacing the lost jewellery. Once again, thank you for your kindness and compassion in this matter.

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MUA Insurance Acceptances
Congratulations on winning the Diamond Arrow Award  2019-02-15 - Posted by Marion Wilson

I was so happy to see that MUA have won the Diamond Arrow Award. You really do deserve recognition for all the hard work you have all put in to building an mazing organisation. I thoroughly enjoy working with all of you and congratulate you on your wonderful achievement.

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MUA Insurance Acceptances
Incredible Service  2019-01-18 - Posted by Bryan Hampshire - Phoenix Risk on behalf of the client

I just want to thank you so much for all your efforts in getting our claim approved and sorted out. The insurance company has been incredible. They were there first thing on Monday morning, again on Monday afternoon, and when I requested them to come as early as possible, as I was needing to return to Johannesburg, they came that day. It is seldom that such good service is offered in any field these days, let alone an insurance claim! I am highly impressed, and so glad that you have suggested them as our insurer.

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MUA Insurance Acceptances
MUA is the best!  2018-12-06 - Posted by Andre Boshoff

Thank you, MUA is the best, 2019 will be a year of new business with MUA, I always prefer people above computers, thank you!!!!

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MUA Insurance Acceptances
Professional and Timely Manner in settling claim  2018-11-05 - Posted by Mark McKeon

I must compliment the Swisssure and MUA teams on the professional and timely manner of the processing of the insurance claim for the break in last month . The Funds were received on Friday and were settled within 24 hours of the Claim being submitted to Swisssure . The Loss of property was distressing and frustrating but thanks to the rapid handling of the claim we have been able to re-purchase her phone and I-Pad immediately before she travelled on Saturday night .

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MUA Insurance Acceptances
MUA Empecable service  2018-08-27 - Posted by Renee Bradnick

Can i just comend MUA on the service delivery of this claim, the service was empecable from the start, the communication was prompt and not once did I have to call in for feedback. I really appreciate that. Please thank all parties involved.

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MUA Insurance Acceptances
MUA is not just another Short Tern Insurer....  2018-06-26 - Posted by Wayne Axford

I would just like to take this opportunity to congratulate your organisation on the excellent assistance I recently received from Byron Brown on a high profile clients claim . Our client had been held up and his watch and wedding ring had been taken of him at gun point which as you can imagine was traumatic . The claim was registered as soon as our client brought it to my attention and Byron went above and beyond the call of duty to ensure that his claim experience went smoothly . Right down to the point where in he had got a Jeweller in Johannesburg to have sourced the stolen items , to meet with our client and now deliver the said items to our client . This client is the divisional CEO of a large organization . Our client was so impressed with Byron’s assistance that he didn’t even request that the business get placed with this chain and is just blown away by this awesome service . As our client said to me this goes to prove why he is insured with MUA and not with another direct short term insurance company So thank you from me for this awesome service from a trusted staff member and for proving to our client that MUA is indeed the best choice in executive short term insurance .

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