Luana, I want to commend you for your exceptional service that you always provide, never complaining and always very efficient. You are truly an exemplary employee to MUA and it is an absolute pleasure to deal with you.View this company’s showcase and connect.
The case landed on Peter Higgins desk and the matter was dealt with urgency and we were shortly settled. We were robbed again on the 9th Feb, and I contacted Peter again and he has shown nothing but full commitment to expedite this process as quickly as possible I come from a service background, . You guys are extremely lucky to have someone like Peter on your team, the guy has handled my cases like he is living his dream doing what he is doing. I’m honestly am blown away at the high level of service I have received and just wanted to share this with you.View this company’s showcase and connect.
Lizette, just a great thank you to you and for Christine, she is always happy to help, quick on response and she is brilliant in what she does making it a walk in the park to write new business, I think she is truly an asset to the company.View this company’s showcase and connect.
Firstly I would like to thank you for the way you, personally, handled this matter. You were very efficient and did your best to assist. . Even when you couldn’t help you communicated quickly so I was able to make informed decisions.View this company’s showcase and connect.
It gives me great pleasure to write to you on this occasion about the service of Fatima Orrie. Fatima has been absolutely amazing. She has the ability to listen to a situation, apply her mind and provide a solution which really is absolutely fantastic especially in this day and age where service levels generally has dropped considerably. She is an absolute pleasure to work with, always helpful, friendly, polite and extremely capable. The quality of work is outstanding. What I also like is that when she makes a promise, she always delivers. She always returns calls and always comes back to me when she promised she would. Her commitment to customer service is highly commendable and I pray that she continues to deliver such excellent service for many years to come.View this company’s showcase and connect.
The purpose of this e-mail is to let you know that I was literally “blown away” by the excellent service rendered by Louise Piek in respect of the new business placed. This lady is truly an asset to MUA and she went beyond the call of duty to assist this client, who I might add was so impressed to have everything sorted out in one day, that she is referring all her family members to me to quote on their insurance, so this has positive spin-offs for both of us. Secondly, I would like to say that I was very impressed to receive an e-mail from Alex Lotz expressing her apologies for the delay in the settlement of my client’s claim but this is due to an influx of claims received due to the adverse weather. Both the Insured and myself really appreciate this gesture as we are aware of the situation . Once again thank you for the excellent service and they are truly an asset to your companyView this company’s showcase and connect.
Once again – thank you so much for your efficiency and professionalism. To experience this after 3 weeks of appalling service from two other companies is refreshing and I am so heartened! Have a great day and please send this to your superiors – you really were very professional in the manner you dealt with things.View this company’s showcase and connect.
I would like to thank you, Peter Higgins, for your phenomenal service with this claim. You have managed to settle a large / intricate claim in less than a week and also in less time than his still pending glass claim on his other property. I am sure that the client is very impressed with your service, I know I am. Thanks once again.View this company’s showcase and connect.
After the dreadful experience of losing our home, we both dreaded the insurance battle we were certain would follow. We couldn't have been more wrong. The sympathy, understanding and consideration you gave us was very unexpected, and also greatly appreciated. Nothing will ever replace what we’ve lost, but the ease and fairness of the insurance settlements will go a long way towards helping us on the road ahead.View this company’s showcase and connect.
I would like to thank you immensely for your assistance with my client on Friday making the impossible happen. Bandile went over and beyond for me on Friday with regards to the above client and we would just like to acknowledge such outstanding service we received from himView this company’s showcase and connect.
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